— OPERATIONAL SUSTAINABILITY · MENTAL WELLNESS · REVENUE GROWTH

You built this business.

Now let's make sure

it doesn't break you.

Pugh Insights helps entrepreneurs build the operational infrastructure that grows revenue, protects mental wellness, and keeps you in business past year five, without burning out. Our expertise runs deep in communities where the stakes are highest and the support has been hardest to find.

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— THE REALITY

The hustle is real.

The back end needs

to match it.

72 %

of entrepreneurs are impacted by a mental health condition - burnout is not a personal failure, it is a structural one that demands a systems solution

53%

of founders experienced burnout last year, a crisis costing businesses their best growth year

Only 3%

of Black women-owned businesses last past 5 years, a powerful illustration of how the systems gap becomes the revenue gap for those who need support most

Entrepreneurs are building at a historic pace, and burning out at the same rate. Without operational infrastructure, even the most talented founders stall, struggle, or shut down. The data is particularly stark among communities that have historically had the least access to support.

— OUR FRAMEWORK

The Sustainability
Triangle

Most entrepreneurs manage one or two of these at a time. We align all three, because a business that costs you your health is not a success. It is a trade.

  • Systems that convert consistently, retain clients, and create predictable income, so your revenue grows with your capacity, not despite it. When operations are tight, you can say yes to more without working more hours.

  • Workflows, automations, SOPs, and tools that hold your business together when life demands your full attention, because motherhood, caregiving, health, and community are not interruptions. They are part of the plan.

  • Protecting the mental and emotional bandwidth that makes you extraordinary at what you do. Burnout is not a badge of honor. It is a systems failure. We design businesses that fuel you, not deplete you.

Services built for
where you actually are

Not cookie-cutter consulting. Deep, strategic partnership that meets you in your real season of life and business and builds infrastructure for where you're going.

  • A comprehensive diagnostic of your business infrastructure, identifying gaps, inefficiencies, and opportunities to streamline. You will leave knowing exactly where your time and revenue are leaking.

    Clarity in weeks, not months

  • We build your operational backbone: client management, project workflows, SOPs, and automations using customized tools to how you actually work.

    More revenue, less manual work

  • Ongoing strategic partnership for founders who need a thought partner as much as a systems builder. We work on your business together, from operations to capacity planning to growth strategy.

    A partner who gets it, because she lives it

  • An interactive, in-person workshop for women entrepreneurs covering capacity mapping, automation platforms, AI tools, SOPs, and a 90-day operational plan. Tools provided. Implementation supported.

    Walk out with a real plan

  • Strengthening the operational and strategic infrastructure of community-centered organizations, so they can deliver high-quality, equitable services at scale without burning out their teams.

    Mission-aligned, systems-grounded

  • From summits to panels to corporate ERFs, Hana brings operational sustainability, Black women entrepreneurship, and the intersection of mental wellness and business to any stage.

    Rooms that leave different than they arrived

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