— OPERATIONAL SUSTAINABILITY · MENTAL WELLNESS · REVENUE GROWTH
You built this business.
Now let's make sure
it doesn't break you.
Pugh Insights helps entrepreneurs build the operational infrastructure that grows revenue, protects mental wellness, and keeps you in business past year five, without burning out. Our expertise runs deep in communities where the stakes are highest and the support has been hardest to find.
— THE REALITY
The hustle is real.
The back end needs
to match it.
72 %
of entrepreneurs are impacted by a mental health condition - burnout is not a personal failure, it is a structural one that demands a systems solution
-Gitnux, Entrepreneur Burnout Statistics 2025
53%
of founders experienced burnout last year, a crisis costing businesses their best growth year
-Entrepreneur.com 2024
Only 3%
of Black women-owned businesses last past 5 years, a powerful illustration of how the systems gap becomes the revenue gap for those who need support most
-J.P. Morgan, Black Women Entrepreneurs: Growth and Headwinds
Entrepreneurs are building at a historic pace, and burning out at the same rate. Without operational infrastructure, even the most talented founders stall, struggle, or shut down. The data is particularly stark among communities that have historically had the least access to support.
— OUR FRAMEWORK
The Sustainability
Triangle
Most entrepreneurs manage one or two of these at a time. We align all three, because a business that costs you your health is not a success. It is a trade.
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Revenue grows when your operations can support it. We build the systems that convert consistently, retain clients, and create predictable income, so you can say yes to more opportunities without working more hours. When the back end is tight, growth stops being a stress response and starts being a strategy
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Capacity is built by designing your business around real life, not an ideal version of it. We create the workflows, automations, and SOPs that keep your business running smoothly when motherhood, caregiving, health, and community need your full attention. These are not interruptions to plan around. They are part of the plan.
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Energy is protected through operational design, not willpower. When your client intake is automated, your SOPs eliminate guesswork, and your calendar is structured around your capacity rather than just demand, you stop hemorrhaging mental bandwidth on logistics. We audit where your time and energy are leaking, then build the systems that plug those gaps. That is how operations become a wellness strategy.
Services built for
where you actually are
Not cookie-cutter consulting. Deep, strategic partnership that meets you in your real season of life and business and builds infrastructure for where you're going.
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A comprehensive diagnostic of your business infrastructure, identifying gaps, inefficiencies, and opportunities to streamline. You will leave knowing exactly where your time and revenue are leaking.
Clarity in weeks, not months
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We build your operational backbone: client management, project workflows, SOPs, and automations using customized tools to how you actually work.
More revenue, less manual work
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Ongoing strategic partnership for founders who need a thought partner as much as a systems builder. We work on your business together, from operations to capacity planning to growth strategy.
A partner who gets it, because she lives it
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An interactive, in-person workshop for women entrepreneurs covering capacity mapping, automation platforms, AI tools, SOPs, and a 90-day operational plan. Tools provided. Implementation supported.
Walk out with a real plan
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Strengthening the operational and strategic infrastructure of community-centered organizations, so they can deliver high-quality, equitable services at scale without burning out their teams.
Mission-aligned, systems-grounded
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From summits to panels to corporate ERGs, Hana brings operational sustainability, Black women entrepreneurship, and the intersection of mental wellness and business to any stage.
Rooms that leave different than they arrived
She didn't just study this. She lived it.
Founder & Principal Consultant
Hana Scott
Someone who has built a business through every season of her life, including the seasons no one plans for
Goldman Sachs One Million Black Women in Business Graduate
TEDx Speaker — Operations, Strategy & Women's Empowerment
Baltimore Alumnae Chapter, Delta Sigma Theta Sorority, Inc.
B.S. Biology, University of Maryland Eastern Shore
Baltimore Polytechnic Institute Alumna
Co-Founder, thicc sticc personal care brand
First Lady of Baltimore, Maryland
Hana built Pugh Insights while also becoming a mother again, navigating life as a public figure, and participating in one of the most competitive business programs in the country, all at the same time.
She knows what it means to be the product in a service business when life gets heavy. There is no inventory to fall back on. You still have to deliver. The only way she survived that season was because she had built systems that could hold things when she couldn't hold everything herself.
That is not a consulting framework she read in a book. It is a truth she lived in real time. And it is exactly what she teaches her clients to build.
Your business deserves
infrastructure as strong as you are.
Whether you are just starting, scaling, or rebuilding after burnout, there is a version of your business that grows revenue and protects your peace. Let's design it together.